Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center

  • In the Online Control Panel you can find an in–depth Help section featuring multiple instructional articles and frequently asked questions. They are compiled by our support team of competent technicians. Simply type in your question and our clever platform will provide you with the most suitable answer.

  • Top quality support service
  • Video Tutorials

  • If you would like to watch how an action is performed or how a problem is dealt with, instead of just reading about it, examine our selection of instructional video tutorials. They cover lots of different topics and will help you quickly understand how to work with our Online Control Panel.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a round–the–clock client care service and include a 1–hour ticket response time guarantee. Our practiced support engineers will be online for you 24–7 and will resolve any issue that you could possibly come across within maximum 1 hour after the helpdesk ticket submission. In most cases, a reply will be given to you in less than 20 minutes.