A 60–Minute Support Ticket Response Guarantee
Every single help request you send to us will be responded to within maximum 60 min. If your trouble ticket or e–mail needs further assistance from a server admin, we’ll without delay forward it and leave a note to inform you that your case is being examined. If you take advantage of our Managed Servers package, all of the server management services included there will be performed at a time that is suitable for you.
An Outstanding Customer Service
- We will be at your disposal twenty–four–seven to reply to any inquiries that you may have pertaining to our Online Control Panel and any of the applications that we have installed for your convenience on the dedicated web hosting server. In case you also need support handling server administration tasks, you can order our Managed Servers package, which includes backup disk space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as software installation and troubleshooting services.
A User–Friendly Help Area
We have provided the Online Control Panel with an extensive knowledgebase, which offers elaborate explanations of all its features and functions. Moreover, we have prepared exhaustive video tutorials that will further disclose to you how to carry out a certain operation or solve a regularly encountered problem. All the educational articles and the video tutorials are easily accessible from each section of the Online Control Panel through the Help and Videos buttons located in the upper right corner.