Customer Support Channels
A 1–hour Response Guarantee
Supplying outstanding support on–time is our main priority, so we back up each cloud website hosting plans plan with a one hour ticket reaction guarantee. As soon as you send a ticket or post an email, our customer help and support crew will try all they possible can to deliver the most acceptable solution to your case and to give you help quickly.
A Top–quality Support Service
Our technical support service is delivered by a group of experienced technicians who are ready to respond to your issue asap. You can easily speak with the technical support team by starting a technical support ticket from your Online Control Panel or by posting us an e–mail. On working days, you may as well contact us on the telephone or use the online chat service.
An Intuitive Help Section
We have incorporated an in depth practical knowledge base into the Control Panel which enables you to get hold of valuable step–by–step directions whenever you want. Each area of the Control Panel possesses its own contextual support area presenting a selection of how–to posts. We have also prepared video lessons to give you a far better visual representation of precisely how to accomplish any presented process.