A 99.9% Server Uptime
Our cloud website hosting platform is based on a steady, first–rate hardware configuration and a heavily customized variation of Linux. That’s why, no matter what your site is, or how many visitors you have, or even in case there’s a distributed denial–of–service attack, our servers will remain up and your websites will stay visible online.
Our cloud website hosting plans packages feature a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our uptime guarantee stays the same.
A 99.9% Network Uptime
Other than our cloud hosting platform, we’ve also set up our own internal network in each one of our datacenters. Everything is based on top–hole hardware built by Juniper. What’s more, on every router, we have put a firewall with an elaborate algorithm with the intention to sieve all shady requests.
Therefore, in all our data center facilities – in our USA data center, in our UK data center, in our FI data center, in our East Europe data center as well as in our AU data center, you will take advantage of a 99.9% network uptime guarantee. And this guarantee applies to all hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
Just like with every other service, when it’s your money at stake, you can’t feel truly safe. This is the reason why, with all our cloud hosting packages our company offers a 30–day money–back guarantee. If you don’t feel content with our service or if you would like to get an even more robust web hosting solution, such as a VPS web hosting plans or even a dedicated web hosting plans – you’ll receive your money back in full, without any secret fees or return taxes.
24/7 Technical Support
We have punctiliously picked each member of our 24x7 support staff to make certain that we can offer the best possible customer care service that you can get. Each one of our techs has lots of years of experience working with web hosting accounts behind his back, so they know very well what they are doing. Moreover, they are at your disposal 24x7x365 – you can call them whenever you want and they’ll respond back to you as fast as possible.
Their average support ticket response time is less than twenty minutes, whilst with many other web hosting distributors you are forced to wait around for days. Plus, we offer a 1–hour response time guarantee. Regardless of what happens, your queries will be replied to in less than 60 minutes.