The customer support that you'll get from your cloud website hosting provider is really important, regardless if you have pre-sales questions and you aren't a client yet, or you have a technical issue with an existing account. Timely and clear information regarding a question or a problem will save you lots of time and efforts, not mentioning that this can often be a sign that you are ordering from a real web hosting provider and not from some reseller. When you buy a hosting account from a company that doesn't own its servers and it can't access them immediately, it's almost certain that you'll wait for a couple of days in order to get a response to your question, which means that your web sites may remain offline for a long time. However, a provider which offers different ways of communication and has a tech support crew that is available any time can assist you right away and help you decrease or entirely avoid any downtime and prospective losses.

24/7 Customer Support in Cloud Website Hosting

We provide you with 24/7 billing, customer and tech support for all our cloud website hosting plans. Even if you aren't our client yet and you have questions, we can give you a hand right away and provide you with the needed information, so as to give you the choice to make the best decision when you obtain a new web hosting account. We are available at any time, including weekends and holidays, and we provide various ways of communication to get in touch with us - phone, live chat, email messages and support tickets. For your benefit, we now have multiple telephone numbers globally, so you'll be able to call the one which is closer to you. The max response time for your email messages and your tickets is 1 hour. The actual response time is no more than 15-20 minutes, which means that you can forget all about waiting for days and nights to receive assistance for any kind of task or issue, regardless of its complexity.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you pick, you can take advantage of our 24/7 tech support services even on official holidays. Your websites will be available constantly and so will we. With quite a few contact options, you're able to pick the easiest method to get in touch with us and find out about our solutions in case you don't have an account yet, or request assistance in case you are already one of our customers. You can call us, start a chat with a live agent, send an e-mail message or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The last two options have a one-hour response time warranty, though it hardly ever takes more than 20 minutes to get assistance regardless of the complexity of the trouble. Using our customer and technical support services, we'll be there for you anytime you need us, not a couple of days afterwards.

24/7 Customer Support in VPS Servers

In case you've got a Virtual Private Server from our company, you'll be able to contact us 24/7 for any server-related issue or forany issues and questions regarding the pre-installed software the server is equipped with. If you have not ordered a VPS server package yet, you can learn more details about our solutions by giving us a telephone call or via the live chat service. For more tech problems, you can send an e-mail or open a ticket from your billing Control Panel and you'll receive support within a maximum of 1 hour regardless of the time of the day, even on weekends and holidays. The typical reply time normally does not exceed 30 minutes. In case you need assistance with third-party software, you're able to reap the benefits of the Managed Services upgrade that you can add to every single VPS package and our admins can help you with any installation or troubleshooting problem you may have experienced.

24/7 Customer Support in Dedicated Servers

All the dedicated server plans that we provide feature 24/7 support via different methods of communication and with a one-hour max response time warranty. If you want to learn more about the plans or you have any kind of billing or general questions, you'll be able to phone one of the local numbers we have globally or you can use our live chat service and talk to a live agent. For strictly technical matters that require some help from a technical support person or an administrator, you can open a ticket from your billing Control Panel or you can send an email, as all these channels are more appropriate to track a certain issue. The reply time for them rarely is more than 30 minutes, therefore you can forget about having to wait for a whole day in order to get help. Our support service is available for all of the server-related issues, including the pre-installed software. In case you need help with third-party apps, you may consider acquiring the Managed Services upgrade that we offer with all packages.