In case you've ever had a cloud website hosting account in the past or you have dealt with any other online service, you're probably well aware from your own experience that for some things it is better to speak with a live person on the phone instead of exchange support tickets or e-mail messages. If you want to learn more about a specific service before you purchase it or in case something small needs to be done, for instance, it is much easier and a lot faster to get it done in real time. If you are able to speak with representatives over the phone, it is also very likely that you're dealing with an actual web hosting supplier, not just a reseller. The type of support that you can get on the phone varies between different providers - from standard matters to experienced technical support. Typically the majority of providers will offer you pre-sales assistance and first level telephone support, while more complicated tech matters are handled via email and tickets.

Phone Support in Cloud Website Hosting

We know that being able to communicate with a live representative is very important, for that reason we have three support lines globally (Australia, USA and UK) and you'll be able to get in touch with us over the phone for 14 hours a day. If you consider obtaining one of our cloud website hosting plans, for instance, you are able to give us a call and find out more about our solutions prior to ordering to ensure that we cover all the system requirements for your web sites. After the purchase, you can get in touch with us about all of the sales or billing troubles you may have, or get any kind of general or basic technical info you need. We have aimed to find the balance between telephone and ticket support, so for solely technical matters you will have to use our ticketing system, that will make it easier to monitor the communication along with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server plans that we offer include real-time phone support for fourteen hours a day. In case you're not sure which plan will be suitable for your web sites, you'd like to learn more about the plan's specifications or you're looking for any other info about our services, you can call any of the local telephone numbers that we have in the United States, the United Kingdom and Australia and our customer support agents will assist you. If you already own an account, you will be able to contact us about general and sales matters, although we're usually able to assist with a lot of technical issues as well. For entirely tech issues you'll need to use our integrated ticketing system where the communication between you and our tech support crew will be in one place, which is the better option in case your problem can take additional time to be resolved or it needs to be escalated to our sysadmins.