In case you’re a site owner, a problem could always surface and it does not necessarily have to be related to the hosting service itself. For example, something could go wrong when you update a software application or some crucial content may be modified or deleted incidentally. Regardless of what the essence of the problem might be, you will need to contact the respective customer service staff and ask them to retrieve a backup or to help you deal with the problem that you’re encountering. How timely they’ll do it will predetermine the interval of time that your websites will be down. For some sites like community sites or online shops, a prolonged inaccessibility often means lost users and cash. Because of this, it is of primary importance that you use the services of a web hosting company that provides not only a good customer service, but also a quick one.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from us, you can just forget about waiting for hours and hours on end, or even a whole day, to get a reply to a tech support ticket or an email. Regardless of when you touch base with us, we’ll respond to you within less than 60 minutes with any technical and sales questions you may have. As a matter of fact, our actual reaction time almost never exceeds 20 to 30 minutes. As we’re available 7 days a week, you’ll always receive assistance in a timely fashion and we know how essential this is in the digital age. As soon as you contact us, we’ll answer your enquiries. In case you experience any technical complication, we will solve it on your behalf, or we will provide you with all the needed information in case there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you submit a support ticket from your web hosting Control Panel or send an email connected to your semi-dedicated server, you will have a response within less than 1 hour. You can touch base with us whenever you wish in regard to general, technical or billing issues and given the fact that we are available to you day and night, you will always receive help right on the spot. Depending on the particular issue or question, we will supply you with more info, resolve the complication if it’s been caused by something that is within our reach or advise you on how to proceed if you need to fine-tune a certain setting for an app that we don’t have access to. You can just forget about waiting around for an entire day for each and every answer. As a matter of fact, in most cases we respond to emails and tickets within twenty to twenty five minutes max.