One-Hour Response Guarantee in Cloud Website Hosting
With a cloud website hosting from us, you can just forget about waiting for hours and hours on end, or even a whole day, to get a reply to a tech support ticket or an email. Regardless of when you touch base with us, we’ll respond to you within less than 60 minutes with any technical and sales questions you may have. As a matter of fact, our actual reaction time almost never exceeds 20 to 30 minutes. As we’re available 7 days a week, you’ll always receive assistance in a timely fashion and we know how essential this is in the digital age. As soon as you contact us, we’ll answer your enquiries. In case you experience any technical complication, we will solve it on your behalf, or we will provide you with all the needed information in case there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you submit a support ticket from your web hosting Control Panel or send an email connected to your semi-dedicated server, you will have a response within less than 1 hour. You can touch base with us whenever you wish in regard to general, technical or billing issues and given the fact that we are available to you day and night, you will always receive help right on the spot. Depending on the particular issue or question, we will supply you with more info, resolve the complication if it’s been caused by something that is within our reach or advise you on how to proceed if you need to fine-tune a certain setting for an app that we don’t have access to. You can just forget about waiting around for an entire day for each and every answer. As a matter of fact, in most cases we respond to emails and tickets within twenty to twenty five minutes max.