A live chat is a real-time way of communication between a hosting provider's support team and its customers. It's a very efficient method to receive some information about the website hosting services or have some issue resolved because you are talking with a live representative. The advantages of using a real-time chat service instead of calling or opening a support ticket are the reduced possibility of errors when you exchange info like usernames or domain names, the faster response time because the communication is real-time as well as the fact that you don't have to stay on the chat constantly - you'll be able to do something different while the representative investigates the issue involved. Furthermore, you'll be able to join a live chat room from any computer that is connected to the Internet, avoiding the phone costs that you will need to pay if you are calling to another country.

Live Chat Support in Cloud Website Hosting

Along with the phone and ticket support, we provide live chat support too. You will be able to get in touch with us every day, including weekends and holidays, and we can give you more details about the cloud website hosting plans that we offer in case you are not among our customers yet, or about general and billing questions if you already have an account. Though for solely tech issues you need to open a ticket to our technical assistance team, since such issues require extra time to be dealt with, you can still get in touch with us through our live chat for some tech details. To give you an example, we are able to help you set up an email address in your e-mail client or troubleshoot multiple issues, saving you a long time. Even if our phone lines are already off for the day, you will be able to talk with a live person.

Live Chat Support in Semi-dedicated Servers

We provide live chat support that is available to all our potential and active customers. If you're looking for a new web hosting account, you'll be able to chat in real time to one of our agents and obtain more info about our semi-dedicated hosting plans so as to pick the right package for your websites. In the event that you already own an account with us, we'll assist you in a timely manner with general, billing and 1st level technicalmatters. Even though in some cases you'll have to open a ticket since there're problems that can't be resolved on the live chat, we will be able to help you with various basic tasks, for instance setting up an email account in an e-mail client or forwarding one domain to another. As a result, you'll get timely assistance and you'll save time and effort.