If you have bought a web hosting plan and you have certain enquiries with regards to a concrete feature/function, or if you’ve confronted some problem and you need help, you should be able to contact the respective tech support staff. All web hosting providers deploy a ticketing system irrespective of whether they provide other methods of contacting them apart from it or not, because the fastest way to tackle a problem most often is to use a ticket. This mode of correspondence makes the replies sent by both sides easy to follow and enables the help desk team members to escalate the problem if, for instance, an administrator needs to step in. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, which implies that you have to have at least 2 different accounts to touch base with the customer support team and to actually manage the hosting space. Non-stop switching between different accounts can be a drag, not to mention the fact that it takes a long time for the majority of hosting companies to reply to the tickets themselves.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we use for our cloud website hosting plans is not separate from the hosting account. It is included in our full-featured Hepsia hosting Control Panel and you’ll be able to access it at any particular time with just several clicks, without the need to leave your hosting account. The ticketing system features a quick-search field, so you can trace de facto any ticket that you have already sent, in case you need it. In addition, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can discover how to solve a specific problem before you actually send a ticket. The response time is no more than 60 minutes, which implies that you can receive timely assistance at any given moment and in case our help desk staff recommends that you do something in your hosting account, you can do it straight away without having to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve got a semi-dedicated server account with us and you’d like to touch base with our help desk team representatives, you will be able to open a ticket straight from your Hepsia hosting Control Panel instead of using a totally different customer support platform like you will have to do with most hosting providers out there. Our integrated trouble ticket system will allow you to open a new ticket without difficulty and to browse through older tickets using a smart search filter. Additionally, you’ll be able to browse the relevant knowledgebase articles that our system will present you with depending on the problem category that you choose for your new ticket. You can perform all of the above-mentioned procedures without leaving your Hepsia Control Panel at any moment, which implies that in case you come across any obstacle or have an enquiry, you can get in touch with our support engineers and solve the specific issue in no more than one hour using a single support platform.