A lot of people who begin using their 1st web hosting account, or switch companies, usually have inquiries about how certain things are executed or run into difficulties when setting up different things such as e-mails, website settings, etc. This is why, lots of hosting companies have compiled documentation with popular questions and problems so as to help their customers receive info swiftly and seamlessly. Consequently, the customer support team members can focus on actual issues that certain clients may be encountering, because the solution for the smaller things will already be available on the Internet and clients will be able to easily handle them without having to touch base with the client service team. Having comprehensive documentation is essential, especially for new customers without any past experience, since the web hosting service entails a host of functions and many individuals can get confused about what to do. A good knowledge base can both help you execute the things that you need and get to know how the web hosting service functions as a whole.

Extensive Online Documentation in Cloud Website Hosting

If you have ordered your first cloud website hosting plan from our company or have migrated your site over to us, you will grow familiar with our services and our in-house developed Hepsia hosting Control Panel in no time due to the fact that we have prepared a substantial knowledge base where you can find all the info that you may ever need – both general info in regards to the hosting service as a whole and more specific info about the separate functions that you can use and the predicaments that you may experience. The articles are available in two places. The whole article collection is accessible via the Help section of the Control Panel. You can find articles that are dedicated to the different functions in every section of the Control Panel as well. You can discover how to accomplish de facto everything, from creating an .htaccess file to administering a mailing list, and all the articles feature elaborate instructions, so you will never become lost due to an unclear text. Naturally, in case you bump into a more specific obstacle and you’re unable to find an adequate solution in our knowledge base, you can touch base with our support team 24-7.

Extensive Online Documentation in Semi-dedicated Servers

Our company’s semi-dedicated servers include an elaborate article library where you can find any info that you may need about our web hosting services or about the Hepsia hosting Control Panel that we’re using. We’ve prepared it on the basis of the feedback that we’ve obtained from our customers over the years and, as a result, our articles tackle specific problems that you might run into and present the easiest means of rectifying them, for instance receiving a 500 Internal Server Error message or being unable to send e-mails from your personal computer even though you have the correct settings. The articles are available in each single Control Panel section and you can browse them at any time. They can help you improve your knowledge not only about our platform, but also about the hosting service in general, as they feature elaborate instructions and general info such as what cron jobs or file access permissions are.